Talk to Our Engineering Team in Nairobi
Whether planning a macro BTS rollout, commissioning high-capacity metro fiber, or scheduling 24/7 telecom site operations, our engineering directors are on standby to evaluate your specifications.
Nairobi Operational Registry
Direct Contact & Operating Facilities
Reach our corporate headquarters in Nairobi, or go straight to the desk that owns your request.
Nairobi Headquarters
88 Muthithi Rd, Westlands
Nairobi, Kenya
P.O. Box 12907 - 00100
Emergency Desk & Email
Direct Line: +254 722 570 112
Landline: +254 20 2165651
Technical Email: admin@alandick.co.ke
Business Operations
HQ Desk: Mon–Fri, 8:30am – 5:30pm EAT
NOC Alarm Desk: 24/7/365 Continuous
Emergency MTTR Response: < 4 Hours
Send a Technical Inquiry
Fill in your project specifications and our engineering department will revert within 24 hours.
Escalation Ladder
Severity Tiers & Committed Response
Every inbound fault is graded on receipt and routed to a named owner. These are the response windows we contract to across the national estate.
Raise a P1 Now| Tier | Condition | Acknowledge | On-Site | Owner |
|---|---|---|---|---|
| P1 | Site down — total loss of service | 15 min | < 4 hrs | NOC Shift Lead |
| P2 | Degraded capacity or redundancy lost | 30 min | < 8 hrs | Field Ops Manager |
| P3 | Single alarm, service unaffected | 2 hrs | Next cycle | Cluster Technician |
| P4 | Scheduled works and change requests | 1 business day | Planned window | Account Engineer |
Windows measured from alarm receipt at the Nairobi NOC · 24/7/365
Direct Routing
Reach the Desk That Owns Your Request
Skip the switchboard. Each function below is staffed by the engineers and managers who carry the work, not a shared inbox.
Tenders & Pre-Qualification
RFPs, bills of quantities, statutory documentation and vendor onboarding packs.
Site Acquisition & Landlords
Greenfield search, wayleaves, lease negotiation and county approvals.
RF Planning & Optimisation
Coverage prediction, drive-test scoping, interference hunting and network audits.
Maintenance & SLA Desk
Preventive schedules, corrective dispatch, spares and power interventions.
Procurement & Hardware
Towers, antennas, feeders, shelters, hybrid power and lead-time enquiries.
HSE & Compliance
Method statements, IRATA rigging records, incident reporting and site audits.